- Mon - Fri: 7:30 am - 4:30 pm
- Call Us Today! 720-904-5200
Warranty
lifetime performance
Warranty
Epic Broadband Solutions is committed to providing Carrier Grade quality Optical Transceivers through authorized resellers, contractors, OEM’s and distributors. We support 100% Fiber Optics Networks and FTTH in Data Centers, Telecommunications, Data Communication, Corporate and Government accounts. By leveraging the knowledge and manufacturer relationships developed over the past decade, your company can upgrade with quality Tier 1 factory direct transceivers. We offer an industry-leading Lifetime Warranty. Some of the other benefits to using Epic Broadband Solutions products are:
- Multiple Packaging options
- Custom labeling
- Asset tagging/serialization management
- Maintain stock levels across all platforms (100baseT – 100GB)
- Same Day shipping
- 100% Tested and Approved
- 100% Compatibility Guaranteed. All transceivers are programmed per OEM specifications
- Maintains Factory Warranty
- TAA (Trade Agreement) Compliant
- Lifetime Performance Warranty. In the event that there is an issue with a part we will advance Cross-Ship a replacement overnight at no charge.
The Lifetime Warranty does not cover any damage to this product that results from improper installation, abuse, accident, misuse, natural disaster, insufficient or excessive electrical supply, environmental conditions, or any unauthorized disassembly, repair, or modification. This Lifetime Warranty does not apply to any product on which the original identification (label) has been removed or altered. EPIC Lifetime Warranty does not cover any loss of data or any costs associated with determining the source of the system problem or removing, servicing or installing of EPIC products.
WHITE PAPERS
Optical Transceivers
Coverage
Lifetime Warranty
Manufacturer Warranty
Warranty Claims
Disclaimers
Your Rights
Lifetime Warranty
The following EPIC products are covered by this Lifetime Warranty:
All Epic branded or OEM transceivers (GBIC, SFP, SFP Plus, XFP, X2 and XENPAK transceivers from 100BaseT to 10GB and above) purchased from Epic. Epic Branded Media Converters and Fiber Cable Assemblies as well as all laptop, desktop and server application DRAM (Dynamic Random Access Memory) memory modules and Flash Memory cards (e.g. Secure Digital, Compact Flash, ATA Cards, Multimedia Card, Smart Media).
Manufacturer Warranty
Any product that is not represented as an Epic manufactured product carries the warranty from the manufacturer which is passed through to the end user or reseller. No additional warranty is provided on these products unless extended warranties are available and have been purchased.
Warranty Claims
To obtain warranty service, you may return a defective product to the authorized EPIC reseller or distributor from which you purchased the EPIC product.
Please confirm the terms of your reseller’s or distributor’s return policies prior to returning the product. Typically, you must include product identification information, including model number and serial number (if applicable) with a detailed description of the problem you are experiencing. You must also include proof of the date of original retail purchase as evidence that the product is within the applicable warranty period.
For distributors and authorized resellers you may return the product directly to EPIC after first obtaining a Return Material Authorization (“RMA”) number from EPIC. An RMA number is obtained by either contacting us or by calling EPIC Customer Support at (720) 904-5200.
Once you have obtained an RMA number from EPIC, you must, within thirty (30) days, send the product freight-prepaid and insured to:
Epic Broadband Solutions
112 Inverness Circle East, Unit B
Englewood, CO 80112
Products shipped to the factory must be properly packaged to prevent damage in transit. You must include the EPIC RMA number prominently displayed on the outside of your package. If you send your product to the factory without the RMA number prominently displayed on the outside of the package, it will be returned to you unopened.
Disclaimers
THE FOREGOING IS THE COMPLETE WARRANTY FOR EPIC PRODUCTS AND SUPERSEDES ALL OTHER WARRANTIES AND REPRESENTATIONS, WHETHER ORAL OR WRITTEN. EXCEPT AS EXPRESSLY SET FORTH ABOVE, NO OTHER WARRANTIES ARE MADE WITH RESPECT TO EPIC PRODUCTS AND EPIC EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED HEREIN, INCLUDING, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY WARRANTY THAT MAY EXIST UNDER NATIONAL, STATE, PROVINCIAL OR LOCAL LAW INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, ARE LIMITED TO THE PERIODS OF TIME SET FORTH ABOVE. SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Your Rights
If a network or computer system manufacturer’s sales representative tells you the use of another manufacture’s memory/GBIC’s/GLC’s in the system manufacturer’s network or computer system will render the system manufacturer’s warranty void, this is a violation of the Magnuson-Moss Act.
Through this ploy, the sales representative attempts to coerce customers into purchasing memory/GBIC/GLC modules from the system manufacturer, usually at grossly over inflated prices. A system manufacturer may resort to this type of warranty threat to spread fear, uncertainty and doubt in the minds of consumers, rather than to compete on the basis of quality and price.
In general, “Tie-In Sales” provisions are not allowed. Such a provision requires the customer to purchase all components directly from the OEM or the warranty is rendered void.
Our Customers Say
We are Trusted!
Still have questions about our lifetime performance warranty?