Services

OUR SAVINGS SERVICE

The Epic Savings Identifier Program

The Epic Savings Identifier Program is a complimentary service offered to all Epic customers upon which we demonstrate how to save up to 20% of your overall IT budget by using Epic products.

We look at purchases spanning the last several years and then outline a specific plan that will generate significant savings. Most companies are unnecessarily throwing away thousands of dollars a year (often hundreds of thousands).

Our focus on customer education and superior service is the number one reason for our exceptionally high level of customer loyalty.

The Epic Value

At Epic Broadband Solutions, we pride ourselves on offering same-day shipping, better prices, the best warranty in the industry and the highest quality service and support available. An experienced and dedicated account team is assigned to manage each client’s account from the initial design phase through delivery, implementation and support.

OUR WARRANTY SERVICE

Epic Service Warranty Reimbursement Program

Should any EPIC Optical Transceivers or Networking Memory products be determined to be the cause of system downtime by which a service technician is needed to resolve, Epic Broadband Solutions will overnight an advanced cross ship replacement and pay up to $250.00 for the service provider to pay for services rendered as a result of the defective product.

Epic Broadband Solutions is committed to insuring our customers receive the highest level of customer service and quality on all of our EPIC Transceivers. This Service Reimbursement Program is another way for Epic to show our valued partners that we will always stand behind our product and most of all our customers.

In addition to providing this new Service Reimbursement Program:
  • EBS Uses Only Tier 1 Lasers To Insure Top Quality Product
  • Industry Leading Lifetime Replacement Warranty
  • Same Day Shipping
  • Multiple Packaging Options
  • 24 hr Advanced Cross Ships

*EPIC Compatible Transceivers will not void your standard Switch Manufacturer’s warranty.

Our Customers Say

We are Trusted!

Aerospace
IT Manager
“I have worked with Epic for over a year now and consider them an irreplaceable asset in material management. Epic recently handled a large project for us that needed to ship complete on 14 pallets. There were thousands of items, each needed at a different stage of installation. Epic truly offers unbeatable customer service; they were able to palletize and kit this material so that we did not have to dig through 14 pallets of material to find each piece. Epic numbered and labeled each pallet which drastically improved our installation time; not one item was missing. They have helped to erase some of the logistical nightmares that can arise on large projects.”
Datacenter
Manager
“I have worked with Taylor and Emily at Epic for almost a year now. I love supporting local businesses and struggle to find customer service that can compete with them. In the datacenter world, we operate on very tight schedules; I always get prompt and honest feedback when working with Epic. I take pride in working with trustworthy partners. Epic carries local stock on difficult to find products. This has saved us multiple times! I recommend Epic to anyone looking for a partner that will pivot and problem solve at a moment’s notice to help ease any project related stressors.”
Director
Field Operations
“I have been working with Epic for over 5 years; they have proven their value time and time again. Epic has been instrumental in helping us achieve our goals; they are very responsive to our needs. They offer creative solutions within insane timeframes! Their material management services have helped us streamline our operations and reduce costs. We highly recommend Epic Broadband Solutions to anyone looking for a reliable and trustworthy partner.”
Beloved
Epic Customer
"I have had the pleasure of working with Epic Broadband Solutions for the past 3 years. I work with many vendors in my work as a fiber infrastructure project manager and Epic is one of the most responsive, streamlined, and consistent in product delivery that I work with. I constantly shop vendor pricing as well and EBS always comes out as one of the most affordable options; and in combination with their level of service - they can't be beat.”
Beloved
Epic Customer
“Having Epic as a trusted vendor for many years has been just that…Epic! Their responsiveness and ability to deliver on short notice requests have saved me more times than I can count. Their pricing is competitive and they always go above and beyond to provide a great customer experience.”


Let's discuss how we can help your company save thousands of dollars this year!

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